Terms and conditions of use

I. GENERAL PROVISIONS

1. The TERSORTE online store, operating at: www.tersorte.pl (hereinafter referred to as: "Shop" or "Online Store"), is run by Mateusz Kasprzak, Mirosław Zabój, Patryk Rymarowicz, partners of a civil partnership under the name: TERSORTE Mateusz Kasprzak Mirosław Zabój Patryk Rymarowicz Civil partnership, with its registered office at: ul. Zaciszna 7D/3, 35-326 Rzeszów, NIP: 813 390 27 11, REGON: 526146067.

2. These Regulations define the rules for making purchases in the Online Store, in particular the rules and procedure for concluding Remote Sales Agreements, the complaint procedure and the procedure for withdrawing from the contract by the Consumer.

3. In the scope of services provided electronically, these Regulations are the regulations referred to in Art. 9 of the Act on the provision of electronic services of July 18, 2002.

4. The Regulations are addressed to all Customers of the Store. Customers are obliged to read the provisions of the Regulations before making a purchase. The Customer accepts these Regulations on the Store's website using the appropriate form, both during registration and each time when placing an order. Acceptance of the Regulations by the Customer means acceptance of the sales rules arising therefrom and obliges the Customer to comply with the rules contained therein.

5. Sales and provision of services electronically are based on the version of the Regulations applicable at the time of placing the order or using the service.

6. The Customer can read the Regulations at any time by clicking the hyperlink "Store Regulations" on the Store's website. The regulations can be downloaded and printed at any time.

7. All information posted on the Store's website relating to the Goods (including prices) does not constitute an offer within the meaning of Art. 66 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended), but an invitation to conclude a contract, pursuant to Art. 71 of the Civil Code of April 23, 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended). By sending the Order Form, the Customer submits an offer to purchase the indicated Goods for the price and conditions specified in the description.

8. To use the Store's website, including browsing the Online Store's assortment and placing orders for Goods, you need an end device with access to the Internet and a web browser such as: Internet Explorer version 9.0 or newer with ActiveX, JavaScript and Cookies enabled. , or Mozilla Firefox version 30 or newer with enabled support for Java, JavaScript and Cookies applet, or Google Chrome version 30 or newer with combined support for Java, JavaScript and Cookies applet, and a minimum screen resolution of 1024 x 768 pixels. The Service Provider uses cookies. Information about the types of cookies and the purposes for which they are used is included in the Privacy Policy.

9. The available means of communication between the Customer and the Store are:

a) E-mail – kontakt@tersorte.pl

b) Telephone – 609381287

c) Correspondence address – ul. Zaciszna 7D/3, 35-326 Rzeszów

d) Whatsapp +48609381287

II. DEFINITIONS

Regulations - this set of regulations organizing the rules for using the Online Store Services by Customers.

Consumer – a natural person purchasing Goods for purposes not directly related to his or her business or professional activity – the so-called "Consumer in the strict sense" and a natural person making a purchase through the Store, directly related to his/her business activity, when the content of the concluded contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available pursuant to the provisions on the Central Registration and Information on Economic Activity - the so-called "Entrepreneur with Consumer Rights". For the purposes of these Regulations, it is assumed that if there is no distinction between the two groups of entities indicated, the Regulations apply to both Consumers in the strict sense and Entrepreneurs with Consumer rights.

Customer/Service Recipient – ​​a natural person with legal capacity, a legal person or an organizational unit without legal personality, to which the Act grants legal capacity, to whom Services may be provided in accordance with the Regulations and legal provisions or with which a Sales Agreement may be concluded.

Order Form - Service available on the Store's website, through which the Customer can make a purchase, in particular by adding Goods to the Cart and specifying certain terms of the Sales Agreement, including: delivery and payment method.

Account - a set of resources in the Service Provider's IT system in which the Customer's data is collected (in particular about submitted Orders), marked with an individual login and password, available after Registration and logging in to the administration panel of the Online Store user.

Basket - functionality of the Store in which the Goods selected by the Customer are visible and in which the Customer has the opportunity to determine and modify the Order data, including the quantity of the purchased Goods.

Registration - a voluntary, one-time procedure in which the Customer creates an Account, using the form available in the Store.

Store - an online service belonging to the Seller, available under the domain: www.tersorte.pl, through which the Customer can purchase Goods from the Seller.

Seller / Service Provider - Tersorte Mateusz Kasprzak Mirosław Zabój Patryk Rymarowicz Spółka Cywilna, based at: ul. Zaciszna 7D/3, 35-326 Rzeszów, NIP: 813 390 27 11, REGON: 526146067,

Goods - a movable item, available in the Online Store, which is the subject of the Sales Agreement.

Sales Agreement - a distance sales agreement for Goods concluded by the Customer via the Store, using the functionality of the Order Form.

Service – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

Order - the Customer's declaration of will constituting an offer to conclude a Distance Sales Agreement, specifying in particular the type and/or number of Goods, the place of receipt/delivery of the Goods, and the form of payment for the Goods.

III. CUSTOMER ACCOUNT

1. The contract for the provision of the Account Management Service is concluded for an indefinite period and is concluded upon confirmation of Registration by the Service Provider in the manner referred to in point 4 below.

2. In order to Register, complete the registration form, providing the required data, including personal data, login and password, carefully read the Regulations, the content of the Privacy Policy and confirm that you have read and accepted the Regulations and the Privacy Policy by checking the appropriate checkbox.

3. After Registration, an activation link is sent to the e-mail address provided by the Customer. Clicking the activation link completes the Registration process and confirms the accuracy of the data provided in the registration form. Upon confirmation of Registration, an agreement regarding maintaining the Account is concluded between the Service User and the Service Provider.

4. Creating an Account, as well as exercising the rights and obligations of the Customer - in the case of legal persons or organizational units without legal personality, may only be performed by a person authorized to act on behalf of these entities.

5. Registration as well as the use of the Store's functionalities are free of charge.

6. After registering, each time you log in using the data provided in the registration form.

7. The Customer who has registered receives full access to the functionality of the Store, including in particular the history of purchases made in the Store.

8. The Service Provider reserves the right to modify the technical method of implementing the functionality of the Store, in accordance with the scope and conditions arising from its authorizations, as well as in accordance with its technical capabilities, without impairing their quality and without affecting the scope of rights and obligations of the parties.

9. Usługobiorca ponosi pełną odpowiedzialność za swoje działania podejmowane w Sklepie i jest zobowiązany w szczególności do:

a) korzystania ze Sklepu w sposób nieuciążliwy dla innych Usługobiorców oraz dla Usługodawcy, w szczególności do przestrzegania zakazu dostarczania za pośrednictwem środków komunikacji elektronicznej treści powodujących zakłócenie pracy lub przeciążenie systemów teleinformatycznych oraz naruszających dobra osób trzecich, ogólnie przyjęte normy społeczne lub niezgodnych z powszechnie obowiązującymi przepisami prawa,

b) powstrzymywania się od jakiejkolwiek aktywności, która mogłaby wpłynąć na prawidłowe funkcjonowanie Sklepu, w tym w szczególności od jakiegokolwiek ingerowania w zawartość Sklepu lub jego elementy techniczne,

c) powstrzymywania się od wykorzystywania Sklepu do celów innych niż jego przeznaczenie, w tym w szczególności rozsyłania spamu, prowadzenia za pośrednictwem Sklepu jakiejkolwiek działalności komercyjnej, reklamowej, promocyjnej itp.,

d) korzystania ze Sklepu w sposób zgodny z przepisami obowiązującego na terytorium Rzeczypospolitej Polskiej prawa, postanowieniami Regulaminu oraz dobrymi obyczajami.

10. Usługobiorca może wypowiedzieć umowę o prowadzenie Konta ze skutkiem natychmiastowym bez wskazania powodów wypowiedzenia, poprzez usunięcie Konta albo przesłanie stosownego oświadczenia pocztą elektroniczną na adres e-mail Usługodawcy. W przypadku wypowiedzenia w formie przesłania oświadczenia pocztą elektroniczną, Usługodawca niezwłocznie po jego otrzymaniu dokonuje usunięcia Konta Usługobiorcy i  jego danych osobowych.

11. Usługodawca może wypowiedzieć umowę o prowadzenie Konta w każdym czasie i bez podawania przyczyny, informując o tym Klienta na adres e – mail podany w Koncie, na 14 dni przed planowanym usunięciem Konta. Niezależnie od powyższego, Usługodawca może wypowiedzieć umowę ze skutkiem natychmiastowym, jeśli:

a) cel Rejestracji lub sposób korzystania z Konta jest oczywiście sprzeczny z zasadami i celem funkcjonowania Sklepu;

b) działalność Klienta jest sprzeczna z obowiązującymi przepisami prawa, normami obyczajowymi, narusza prawa osób trzecich;

c) uzyskał wiarygodną wiadomość o bezprawnym charakterze podanych danych lub związanej z nimi działalności i uprzednio zawiadomił Klienta;

d) Klient dopuszcza się przesyłania niezamówionych informacji handlowych lub w rażący bądź uporczywy sposób narusza postanowienia Regulaminu;

e) podane przez Klienta dane budzą obiektywnie uzasadnione wątpliwości, co do ich poprawności lub prawdziwości, a wątpliwości tych nie udało się usunąć w drodze kontaktu telefonicznego lub za pośrednictwem wiadomości e-mail;

f) Klient nie wykazywał aktywności w Sklepie, w szczególności nie złożył Zamówienia lub nie logował się na Konto w ciągu 2 lat od ostatniej aktywności.

12. Wypowiedzenie umowy przez Usługodawcę, jest równoznaczne z zablokowaniem dostępu do Konta oraz jego usunięciem.

13. W każdym czasie Usługodawca i Usługobiorca mogą rozwiązać umowę o świadczenie Usługi prowadzenia Konta za porozumieniem stron.

14. Wypowiedzenie lub rozwiązanie za porozumieniem stron umowy o prowadzenie Konta pozostaje bez wpływu na wykonanie już zawartych Umów Sprzedaży, chyba że strony postanowią inaczej.

IV. ACCEPTANCE AND PROCESSING OF ORDERS

1. The Seller enables the Online Store Customer to place an Order for selected Goods, i.e. conclude a Sales Agreement, after logging in to the Account and without having to log in to the Account - by completing a dedicated Order Form and after accepting the Regulations and the Privacy Policy, as well as by e-mail at address kontakt@tersortepl, 7 days a week, 24 hours a day.

2. In order to place an Order, log in to the Account or use the option of placing an Order without logging in to the Account, select the Goods that are the subject of the Order and take further technical steps in accordance with the displayed instructions.

3. Placing an Order requires the Customer to provide the necessary data to enable its execution.

4. If placing an Order by e-mail, the Customer is obliged to provide the name and quantity of the Goods, his/her personal data necessary to complete the Order, including the delivery address of the Goods, and accept the content of the Regulations and the Privacy Policy. Further processing of the Order takes place in the mode appropriate for placing Orders in the Online Store without logging in to the Account.

5. After the Customer has correctly placed the Order, the Seller sends information about the placed Order to the Customer's e-mail address, which is a confirmation of receipt of the Order by the Store, which is not a confirmation of acceptance of the Customer's offer,

6. If the Seller accepts the Order for execution, he informs the Customer about it by sending a message to the Customer's e-mail address indicated when placing the Order, confirming the acceptance of the Order for execution ("Order Confirmation"). Upon receipt of the Order Confirmation by the Customer, a Sales Agreement is concluded between the parties.

7. After the Customer receives the Order Confirmation, the process of its implementation begins, and:

a) in the case of placing an Order payable on delivery, execution begins no later than the next business day;

b) in the case of placing an Order paid by traditional transfer, implementation begins after the payment is credited to the Seller's bank account.

8. Orders are processed during the Store's working hours (on working days, Monday to Friday, from 9:00 a.m. to 5:00 p.m.). Orders placed on working days after 17:00, on Saturdays, Sundays or holidays, will be processed the next business day.

9. The Customer may cancel the Order by sending appropriate information via the contact form no later than the Order Confirmation. The possibility of canceling the Order does not prejudice the possibility of withdrawing from the Sales Agreement in accordance with applicable regulations.

10. The condition for Order Confirmation is the availability of the Goods. In the event of temporary unavailability of the Goods, the Customer will be informed about the waiting time for the execution of the Order and will be asked to confirm the will to continue the execution of the Order or to cancel it with a refund of the fees paid. If the Customer expresses his will to continue processing the Order, a message containing the Order Confirmation will be sent to the Customer after the Goods have been received at the Seller's warehouse.

11. In the event of a permanent shortage of Goods, the Customer will be informed about the cancellation of the Order in the part in which its execution is not possible and will immediately receive a refund of the fees paid. In such a case, the order will be processed in the remaining part.

12. The Customer may be informed about the status of the Order via text messages or e-mails, and in the case of Customers who have an Account, also via the Account.

V. PAYMENT FOR GOODS

1. The prices of the Goods are given in Polish zloty and include all components, including VAT. The prices given do not include information on delivery costs and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer is informed when placing the Order.

2. The Seller reserves the right to change prices in the Store, introduce new Goods for sale, conduct and cancel promotional campaigns, or make changes to them, in accordance with applicable law.

3. In the event of introducing a price reduction for the Goods, the Seller, next to the information about the reduced price of the Goods, includes information about the lowest price of this Good that was valid in the period of 30 days before the introduction of the reduction.

4. The Customer has the option of paying the price and other costs related to the Sales Agreement: cash on delivery (on delivery), bank transfer, or electronic payment via the przelewy24.pl settlement system.

5. In the case of non-cash payments, i.e. electronic payment in the settlement system, the Customer makes the payment immediately after placing the Order, being transferred to the payment page. The payment is recorded within 20 minutes. If payment is not made within the specified time, the Customer is obliged to make another payment, of which he is informed in the Store and by e-mail. If payment is not made after 3 days, the order is canceled.

6. If you choose payment by bank transfer, the Customer receives an e-mail with the bank account number to which he should make the payment. Payment should be made within 5 days after receiving the message with the payment account number. If payment is not made within the period referred to in the preceding sentence, the Order is canceled.

7. Cash payments (cash on delivery) are made upon receipt of the Goods by the courier.

8. The Seller reserves the right to exclude certain forms of payment for certain Goods, categories of Goods or the number of Goods ordered.

9. A VAT invoice is issued for each order.

10. The Seller issues invoices electronically in PDF format. The Seller sends an electronic invoice to the e-mail address provided in the Customer Account or provided when placing an Order by Customers who do not have Customer Accounts, within 7 days from the date of delivery of the Goods to the Customer. The Seller may also provide the Customer with a link to download an electronic invoice by sending it to the e-mail address provided in the Customer Account or to the e-mail address provided when placing the Order.

11. By accepting the Regulations and the Privacy Policy, the Customer authorizes the Seller to issue and send invoices in electronic form, in accordance with the relevant provisions of the Goods and Services Tax Act.

12. If the Customer wants to receive a paper invoice, check the appropriate box when placing the Order or - in the case of e-mail orders - inform the Seller about this fact in the e-mail with the Order. The Customer has the right to request the Seller to issue a paper invoice at any time by sending such a request to the Seller's e-mail address.

13. The Customer who purchases Goods as part of his/her business and wants to receive a VAT invoice from the Seller is obliged to provide the Seller with data including the entrepreneur's company name and NIP number before concluding the Sales Agreement. It is not possible to issue a VAT invoice with company data after concluding the Sales Agreement if they are not provided when placing the Order.

VI. DELIVERY AND TRANSPORT COSTS

1. Delivery of Goods is carried out only within the territory of the Republic of Poland, within 14 days from the date of receipt of the Order Confirmation by the Customer. The seller is not responsible for delivery delays resulting from the carrier's fault.

2. The Customer is always informed about the costs of delivery of the Goods when placing the Order.

3. Delivery of Goods is carried out via Poczta Polska or courier companies.

4. If you choose delivery by courier, delivery is carried out on the terms specified in the regulations of the courier (transport) company.

5. It is the Customer's responsibility to check the content and condition of the shipment upon receipt in the presence of the supplier. If mechanical damage is found during transport, the Customer and the supplier prepare a damage report. Failure to prepare a damage report by the Consumer does not exclude or suspend the consideration of a possible complaint, however, it may make it difficult to prove the existence of damage at the time of delivery of the shipment.

6. The Seller is not liable for damage caused by irregularities (including mistakes) committed by the Customer when placing the Order, as a result of which the shipment did not reach the addressee, or for unjustified refusal to accept the shipment. The costs associated with re-shipping and handling such an Order are borne by the Customer.

7. It is possible to collect the ordered Goods in person at the following address: ul. Zaciszna 7D/3, 35-326 Rzeszów.

VII. WITHDRAWAL FROM THE SALES AGREEMENT

1. A consumer who has concluded a Sales Agreement may withdraw from this agreement without giving a reason by submitting an appropriate declaration of withdrawal from the Sales Agreement within 14 days from the date of taking possession of the Goods.

2. A declaration of withdrawal from the contract may be submitted on the form, the template of which is attached to the Regulations.

3. The declaration of withdrawal from the contract should be sent by traditional mail to the Seller's address or by e-mail.

4. If a declaration of withdrawal from the Agreement is sent by e-mail, the Seller will immediately send the Consumer confirmation of its receipt after receiving the declaration.

5. The Consumer bears only the direct costs of returning the Goods, unless the Seller agreed to bear them or did not inform the Consumer about the necessity to bear them.

6. In the event of withdrawal from the Sales Agreement, it is considered not concluded, and if the declaration of withdrawal from the Sales Agreement was submitted before the Seller accepted the Consumer's offer, the offer ceases to be binding.

7. The Consumer is obliged to return the Goods to the Seller's address no later than within 14 (fourteen) days from the date on which he withdrew from the Sales Agreement.

8. Goods returned in connection with withdrawal from the Sales Agreement must be complete (including full equipment and accessories constituting its integral part). It is recommended to properly secure the returned Goods to prevent damage during transport. The Consumer is liable for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

9. The Seller, no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Sales Agreement, will refund all payments made by the Consumer, including the costs of delivering the Goods. The Seller refunds the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him. The Seller may withhold the refund of payments received from the Consumer until he receives the Goods back or until the Consumer provides proof of returning the Goods, depending on which event occurs first.

10. The right to withdraw from the Sales Agreement is not available to the Consumer in relation to contracts:

a) for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the contract;

b) in which the price or remuneration depends on fluctuations in the financial market over which the Service Provider has no control and which may occur before the deadline for withdrawal from the contract;

c) in which the subject of the service is non-prefabricated Goods, manufactured according to the Consumer's specifications or serving to meet his individual needs;

d) in which the subject of the service is Goods delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery;

e) in which the subject of the service are Goods which, after delivery, due to their nature, are inseparably connected with other items;

f) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;

g) for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the Consumer's express consent before the deadline for withdrawal from the contract and after the Seller informed him about the loss of the right to withdraw from the contract.

VIII. COMPLAINTS FOR NON-CONFORMITY OF THE GOODS WITH THE AGREEMENT

1. The Seller is liable, if the Goods are inconsistent with the Sales Agreement, to the extent and under the terms specified in the Consumer Rights Act, towards Customers who are Consumers. In the case of sales that are not made to the Consumer, the provisions on warranty for defects contained in the Civil Code are excluded.

2. The Seller is liable to the Consumer for the lack of compliance of the Goods with the Sales Agreement existing at the time of delivery of the Goods and disclosed within two years from that moment, unless the shelf life of the Goods specified by the Seller is longer. It is presumed that the lack of conformity of the Goods with the Sales Agreement, which became apparent within two years from the date of delivery of the Goods, existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with Sales agreement.

3. A consumer who makes a complaint about the Goods under the warranty is obliged to specify his request in accordance with the applicable provisions of the Consumer Rights Act.

4. The Seller may replace the Goods when the Consumer requests repair, or the Seller may perform repairs when the Consumer requests replacement, if bringing the Goods into compliance with the Sales Agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller within the meaning of the Consumer Rights Act, he may refuse to bring the Goods into compliance with the Sales Agreement.

5. The Seller performs repairs or replacements within a reasonable time from the moment the Seller was informed by the Consumer about the lack of compliance with the Sales Agreement and without excessive inconvenience to the Consumer, taking into account the specific nature of the Goods and the purpose for which the Goods were purchased. The costs of repair or replacement, including in particular the costs of postage, transportation, labor and materials, are borne by the Seller.

6. The Consumer provides the Seller with the Goods that are subject to repair or replacement. The Seller collects the Goods from the Consumer at his own expense.

7. The consumer is not obliged to pay for the ordinary use of the Goods that have subsequently been replaced.

8. If the Goods are inconsistent with the Sales Agreement, the Consumer may submit a declaration of price reduction or withdrawal from the Sales Agreement when:

a) The Seller refused to bring the Goods into compliance with the Sales Agreement in accordance with point 4,

b) The Seller did not bring the Goods into compliance with the Sales Agreement in accordance with point 5-7,

c) the lack of compliance of the Goods with the Sales Agreement continues, even though the Seller has tried to bring the Goods into compliance with the Sales Agreement;

d) the lack of compliance of the Goods with the Sales Agreement is so significant that it justifies a price reduction or withdrawal from the Sales Agreement without first exercising the right to repair or replace the Goods that are inconsistent with the Sales Agreement;

e) it clearly follows from the Seller's statement or circumstances that he will not bring the Goods into compliance with the Sales Agreement within a reasonable time or without excessive inconvenience to the Consumer or Entrepreneur with consumer rights.

9. The Seller returns to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's declaration on the price reduction, and the reduced price must be in such proportion to the price resulting from the Sales Agreement in which the value Goods inconsistent with the Sales Agreement remain to the value of the Goods consistent with the Sales Agreement.

10. The Consumer may not withdraw from the Sales Agreement if the lack of compliance of the Goods with the Sales Agreement is immaterial. It is presumed that the lack of conformity of the Goods with the contract is significant.

11. If the lack of compliance with the Sales Agreement applies only to some Goods delivered under the Sales Agreement, the Consumer may withdraw from the Sales Agreement only in relation to these Goods, as well as in relation to other Goods purchased together with the Goods that are inconsistent with the Sales Agreement, if it is not possible to it is reasonable to expect that the Consumer will agree to retain only Goods consistent with the Sales Agreement.

12. The complaint consideration period is 14 calendar days counted from the date of receipt of the complained Goods by the Seller, unless the Seller informs the Consumer about the need to extend this deadline in special cases, justified by e.g. the need to collect additional documentation or information. In such a case, the time for considering the complaint may be extended for reasons beyond the Seller's control.

13. The Seller confirms receipt of the complaint and informs about the completion of the complaint process, in particular in the Customer Account or by e-mail, telephone or text message.

14. The Consumer may submit complaints in writing to the address of the Seller's registered office or via e-mail, as well as in electronic form via the form available on the Store's website (provided that it is made available by the Seller).

IX. COMPLAINTS REGARDING THE OPERATION OF THE STORE

1. The Service Provider ensures the correct operation of the Store and undertakes to remove defects or interruptions in its operation reported by Customers.

2. The Service Provider may suspend or terminate the provision of individual functionalities of the Store due to the need to carry out maintenance or expand the technical base.

3. The Service Provider is not responsible for technical problems, including the speed of data transmission of the IT system and technical infrastructure used by the Customer.

4. The Customer may notify the Service Provider about any defects or interruptions in the operation of the Store by e-mail or telephone.

5. In the complaint, the Customer should provide his/her personal data and the date of occurrence of the reasons for the complaint.

6. The Service Provider will respond to the complaint within 30 days from the date of its receipt on paper or another durable data medium.

X. OUT-OF-COURT DISPUTE RESOLUTION

1. The consumer in the strict sense has the right to use out-of-court methods of dealing with complaints and pursuing claims. In particular, the Consumer has the right to:

a) apply to the permanent arbitration court of the voivodeship inspectors referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2020, item 1706, as amended) to resolve a dispute arising from the concluded Agreement. The regulations for the organization and operation of permanent arbitration courts are set out in the Regulation of the Minister of Justice of July 6, 2017 on determining the regulations for the organization and operation of permanent arbitration courts attached to voivodeship trade inspection inspectors (Journal of Laws of 2017, item 1356),

b) apply to the provincial inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2020, item 1706, as amended) to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Service Provider/Seller . Information on the principles and mode of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available on the websites of individual Provincial Inspectorates of the Trade Inspection,

c) apply to the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers) for free legal assistance in resolving the dispute with the Service Provider.

2. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following website addresses of the Office of Competition and Consumer Protection:

– https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

– http://www.uokik.gov.pl/sprawy_zdrowie.php

– http://www.uokik.gov.pl/wazne_adresy.php

3. The use of extrajudicial means of dealing with complaints and pursuing claims is voluntary and may only take place if both parties to the dispute consent to it. The above provision is for information purposes and does not mean that the Seller consents to participate in extrajudicial methods of dealing with complaints and pursuing claims (resolving disputes).

XI. PERSONAL DATA PROTECTION

1. The administrators of personal data of Customers who are natural persons, including those running a business, are Mateusz Kasprzak, Mirosław Zabój, Patryk Rymarowicz, running a business together in the form of a civil partnership under the name: TERSORTE Mateusz Kasprzak, Mirosław Zabój, Patryk Rymarowicz Civil partnership, with registered office at: ul. Zaciszna 7D/3, 35-326 Rzeszów, NIP: 813 390 27 11, REGON: 526146067.

2. Administrators ensure privacy protection at a level at least corresponding to the standards specified in applicable legal provisions, in particular the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, "GDPR").

3. Detailed rules regarding the processing of Customers' personal data and their protection, as well as the rights of Customers in connection with the processing of their personal data, contact details of the administrators can be found in the Privacy Policy, available on the Store's website.

XII. FINAL PROVISIONS

1. Disputes arising between the Seller and the Consumer will be resolved by the competent courts in accordance with the provisions of generally applicable Polish law.

2. The settlement of disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.

3. In matters not regulated in these Regulations, the provisions of applicable Polish law shall apply.

4. The current Store Regulations are published on the Store's website and, at the Customer's request, they can be delivered electronically (to the e-mail address indicated in the Customer Account) without additional fees.

5. The Service Provider is entitled to unilaterally change the Regulations in the event of adding new functionalities or launching new versions of the website, in the event of legal or organizational changes of the Service Provider, as well as in the event of changes in the legal provisions applicable to the Store.

6. The Service Provider will notify the Customer about changes to the Regulations in the form of information sent to the e-mail address provided to the Seller by the Customer. Customers will be bound by the provisions of the new Regulations unless they terminate them within 14 days from the date of notification of the change to the Regulations. For Orders placed before the changes to the Regulations come into force, the provisions of the Regulations in the wording applicable at the time of placing the Order shall apply.

7. The Template of the Declaration of Withdrawal from the Sales Agreement is an appendix to the Regulations, constituting an integral part thereof.

8. The Regulations enter into force on September 1, 2023.

Annex 1: Form for withdrawal by the Consumer in the strict sense and by the Entrepreneur with Consumer rights from the concluded contract

                                                                                      City: ___________, date: __________

Consumer/Entrepreneur with Consumer rights:

First name and last name: ________________

Address: ________________

Email: ________________

Tel: ________________

                                                                                                  Entrepreneur:

Name: TERSORTE

Address: ul. Zaciszna 7D/3, 35-326 Rzeszów

WITHDRAWAL FORM BY A CONSUMER OR AN ENTREPRENEUR WITH CONSUMER RIGHTS FROM A DISTANCE SALES AGREEMENT

Hereby, acting pursuant to the provisions of Art. 27 of the Act of May 30, 2014 on consumer rights, I declare that I withdraw from the sales contract concluded on _______________,

Order/VAT Invoice Number: ……………………………………………………………….

Name of the returned goods: …………………………………………………………………….

Therefore, please refund the sales price to the following bank account number: __________________________________________________________.

                                                                                                     Yours faithfully,

    _____________________________________

    (handwritten signature of the Consumer/Entrepreneur

on consumer rights)